I’ve successfully connected my smart plug to my Samsung SmartHub. However when trying to connect to it through the Alexa app, it cannot discover the device. I also tried the SYLVANIA Smart Home app with my Samsung Note 9, but after logging in it stays stuck on “Fetching Network”. Am I supposed to do something else to get this plug connected to Alexa?
Hi Brian, the SYLVANIA Smart Home app is for use with our Bluetooth products only. For ZigBee products, which is what it sounds like you have, we ask that you use your smart home hub’s app (such as SmartThings).
Have you tried asking “Alexa, discover my devices” to see if Alexa will find and update with the newly added devices?